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Coronavirus FAQs

Gosforth Physio & Wellness - Patient FAQs - COVID-19 :

Please find below our extensive clinic procedures.

As ever, the health & wellness of our clients and staff are our absolute priority.

All staff will have their temperature measured using our electronic ear thermometer, each day before commencing work. If any member of staff records a temperature above 37.9 degrees Celsius, they will immediately go home. If the staff member is a clinician, all of their clients will be notified via email immediately.

All staff have agreed that they will not come in to work if they develop any flu-like symptoms or a persistent, dry cough.

We that request all clients cancel their appointments if the develop a fever (temperature above 37.9 degrees Celsius) or flu like symptoms or a new, persistent cough.

Our clinic is thoroughly cleaned by our professional cleaning contractors.

Our staff are regularly using disinfectant spray and wipes throughout the day. Treatment beds are wiped down between each client.

Our staff wash our hands using the World Health Organisation hand washing protocol between each client

All staff will disinfect workstations between users including computer keyboards, telephone receivers etc.

Please make use of our alcohol gel and hand washing facilities as often as you wish or require.


Q, Should I wear a face mask?

A. Please wear a mask for your session. If you do not have one we can provided with a face mask for your appointment.

Q. What will happen I arrive at the clinic?

A. You will also find hand sanitisers in the reception areas and all of the treatment rooms. Please ring the bell and wait the physiotherapist, they will be along shortly and taken into the treatment room. Your temperature will be checked using a contact-less digital thermometer. If you have a temperature of 37.9deg C or above you will be asked to go home immediately.

Q. What measures have been taken to protect me before I arrive?

A. The 40 minute appointment session includes time at the start for physiotherapist to wash their hands and replace PPE. 

Q. What precautions will be taken by my Physiotherapist?

A. Your Physiotherapist will wear the recommended PPE by the Chartered Society of Physiotherapy and Public Health England. 

Q. How can I pay for my treatment?

A. We are accept payment by card only.

Q. How will I book my review appointment if required?

A. A review appointment will be booked by Physiotherapist as usual and you will be provided with a record of that appointment date and time.

Kevin Kennedy

Clincal Director 

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